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Privacy Policy

Last Update: 02.09.2025

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Veyco Ltd (“Veyco”) processes personal data to support secure identity verification, compliance checks, and fraud prevention in legal and regulated transactions. See how below.

Introduction

Veyco Ltd is a UK-registered company providing ID verification and anti-fraud tools to law firms, conveyancers, estate agents, and regulated institutions. Our services are delivered through our platform at https://veyco.com/, via our application, and via partner integrations. We are committed to protecting privacy and maintaining high standards of data protection and transparency. This policy explains how Veyco collects and uses personal data, the lawful basis for doing so, and the measures in place to protect it. If you are asked to provide personal information via our platform, please read this policy to understand how your data will be used. Veyco Ltd is registered with the Information Commissioner’s Office (ICO) under reference number ZB033709. Veyco is the data controller for the information covered by this policy.

Definitions

  • Applicable Law: relevant legislation governing data protection in the UK
  • The Commissioner: the Information Commissioner’s Office
  • The Controller: Veyco Ltd
  • The Data Subject: the individual whose personal data is processed
  • Personal Data: any information relating to an identified or identifiable person
  • Processing: any operation performed on personal data
  • The Processor: a third party acting on behalf of the controller
  • The Services: identity verification, document checks, and related compliance tools
  • UK GDPR: the retained EU law version of the General Data Protection Regulation (EU 2016/679)

Veyco’s role as a Controller

Veyco acts as a controller when processing personal data to deliver its verification services. We determine what data is required, the purpose of processing, and how long it is retained.

Legal basis for processing

We process personal data only where a lawful basis exists. This may include:

  • Consent (where provided explicitly by the user)
  • The performance of a contract (e.g. verifying identity for onboarding)
  • Legal obligation (e.g. to comply with AML requirements)
  • Legitimate interest (e.g. platform security or fraud prevention)

What personal data we process

We may process the following categories of personal data:

  • Name, contact information and date of birth
  • Identity documents (passports, driving licences)
  • Facial biometrics and liveness data
  • Proof of address documents
  • IP address and device metadata
  • Usage and audit trail information
  • Any documentation submitted for verification purposes

How we use your personal data

We use personal data to:

  • Provide identity verification services
  • Validate documents and data against trusted sources
  • Perform liveness and biometric checks
  • Run compliance screenings (e.g. PEPs, sanctions)
  • Provide audit trails to our clients for regulatory compliance
  • Detect and prevent fraudulent activity We may also use aggregated or pseudonymised data to improve our technology and internal processes. We do not use personal data for marketing or profiling.

How long we keep your data

Personal data is retained only for as long as necessary to meet the purpose it was collected for and in accordance with our legal and regulatory obligations. In some cases, this retention is determined by our client (e.g. a law firm) who invited you to use the service. If you request deletion of your data, and we are able to do so under applicable law, we will act promptly upon verified request. To initiate this, email support@veyco.com.

Analytics and monitoring

UXCam

Used in our app to track non-identifying usage behaviour such as screen taps or scrolls to improve performance. No personal data or session content is recorded.

Hotjar

Used on our website to monitor visitor experience. Data is pseudonymised and includes device type, session flow, and browser information.

Your rights

You have the right to:

  • Access your personal data
  • Correct any inaccurate information
  • Request erasure where appropriate
  • Restrict or object to processing
  • Receive your data in a portable format
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the ICO To exercise your rights, email support@veyco.com.

Processors and third parties

We use carefully selected data processors who help us provide the service, including:

  • Onfido (identity verification)
  • Stripe (payment checks, if applicable)
  • Hosting and infrastructure providers
  • Email and support service platforms All third parties are bound by data protection obligations under contract.

Security measures

We implement strict technical and organisational measures to protect personal data, including:

  • Encryption in transit and at rest
  • Access controls and permissions
  • Audit logging and traceability
  • Secure hosting environments
  • Regular security assessments and staff training

Profiling

We do not use personal data for profiling or automated decision-making unrelated to compliance.

Cookies

We use cookies on our website for analytics and performance purposes. Users can manage cookie settings in their browser. Some site functions may not work properly if cookies are disabled.

Complaints

If you have concerns about our handling of personal data, you can contact the ICO:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Email: enquiries@ico.org.uk

Changes to this policy

We may update this privacy policy from time to time. If material changes are made, we will notify you via our platform or by email. The current version will always be available at veyco.com/privacy

Contact us

For queries about this policy or your personal data, please email support@veyco.com