CLIENT ONBOARDING

Verify & Onboard Your Clients In One App.

One sign in, one end-to-end digital journey for your clients, from ID check to signing.
Your team sends one invite and the results come straight back to your firm.

PARTNER DASHBOARD

Invite Your Clients
in a Few Clicks.

Start your case from the Veyco dashboard or direct from your existing case management system via API.

Clean dashboard, start a case in a few clicks
Choose case type: sale, purchase or remortgage
Each invite sends your client direct to their task list
Veyco partner dashboard Start New Case window with Client Onboarding selected
EVERYTHING IN ONE FLOW

Six Modules

01
Onboarding

TA6, TA7 and TA10 forms and client questionnaires, completed in the app with Ask Ella’s help.

Client questionnaire screen in the Veyco app
02
ID & AML

Smart Harbour biometric ID, proof of address and AML screening for sanctions, PEPs and adverse media.

Biometric face scan in the Veyco app
03
Transaction Funding

Source of funds verified through Open Banking and direct HMRC income checks.

Source of funding screen in the Veyco app
04
Transfer of Equity

Add or remove a proprietor with no ID1. Declaration, biometric ID and TR1 signed by QES in one flow.

TR1 transfer form in the Veyco app
05
Tenancy Referencing

Right to Rent, employment, income and guarantor checks in one guided flow for the tenant.

Tenancy reference questionnaire in the Veyco app
06
QES

Sales contracts, mortgage deeds and TR1s signed with a Qualified Electronic Signature, straight from the client’s phone. No wet ink, no post.

Secure document signing screen in the Veyco app
CLIENTS MOBILE FLOW

One Task List.
Step By Step.

Clients work through the ‘My Tasks’ list in the app. Their answers carry into later forms pre-filled, so they only have to answer questions once.

Chat With Us
BY TRANSACTION TYPE

Sale. Purchase. Remortgage.

Start your case, pick the transaction type and your client gets a simple step-by-step flow.

Sale
Seller journey

Your seller verifies their ID, completes the TA forms and signs the TR1, all in the app.

ID checkInstant ownership checkClient questionnairesTA6, TA7, TA10TR1 QES
Purchase
Buyer journey

Your buyer verifies their ID, shows where their funds come from and signs the TR1 and mortgage deed.

ID checkClient questionnairesTransaction fundingTR1 + mortgage deed QES
Remortgage
Borrower journey

Your borrower verifies their ID, adds or removes an owner if needed and signs the mortgage deed.

ID checkInstant ownership checkTransfer of equityMortgage deed QES
Passport chip scan, face video and face match screens in the Veyco app
Passport chip scanned
Face matched to ID
Powered by Entrust
SMART HARBOUR ID

Passport Chip Scan.
Face Match. Done.

Your client scans their passport chip with their phone, then records a short face video. Veyco checks they’re a real person and matches their face to the passport photo.

Passport chip read securely on their phone
Face matched to the passport photo
Liveness check proves it’s a real person
Screening for sanctions, PEPs and adverse media
Find out more
CLIENT QUESTIONNAIRES & TA FORMS

Every Form Your Client Needs. One App.

The Law Society property forms and your own bespoke client questionnaires, all answered on the client’s phone and returned to your firm ready to use.

Client questionnaire in the Veyco app
BESPOKE

Your Firm’s Questionnaires

Build questionnaires around your firm’s process, including mortgage statement uploads.

TA6 Property Information Form in the Veyco app
TA6

Property Information Form

Boundaries, disputes, notices, alterations and more, split into short sections.

TA7 Leasehold Information Form in the Veyco app
TA7

Leasehold Information Form

Lease type, service charges and management details for leasehold sales.

TA10 Fittings and Contents Form in the Veyco app
TA10

Fittings and Contents Form

Room by room: included, excluded or for sale, with a price where needed.

Official Law Society wording
Previous answers reused across forms
Completed, signed and populated
ASK ELLA

Client Stuck on a Question? Ask Ella.

Ella is Veyco's AI assistant, built into every form. Clients talk or type, and Ella walks them through the answer, so all forms come back complete.

Ask Ella helping a client with the TA10 form in the Veyco app

Talk or type

Voice or chat, in plain English. Ella explains what each question is really asking.

Straight to the right section

Ella opens the exact part of the form the client is stuck on.

Answers filled in as they talk

Ella selects the answer and adds comments from what the client says.

Fewer calls to your team

Fewer half-finished forms and fewer ‘what does this mean?’ calls.

Source of Funding screen in the Veyco app next to a Low Risk Source of Funds report
TRANSACTION FUNDING

Income Verified by HMRC.
Not Read Off a Payslip.

Open Banking and HMRC give you the full picture. Where the data raises a flag, AI asks your client the follow-up questions your team would have asked.

Open Banking with full 6‑month banking history

HMRC integration: income verified at source

AI follow-up questions, triggered by financial data

One risk report: ID, AML, address and funds

Find out more
SECURE DOCUMENT SIGNING

No witness.
No posting.
No waiting.

Your client signs with a Qualified Electronic Signature. Every deed, signed from their phone, in under 3 minutes.

Sales Contract
TR1 Form
Mortgage Deed
Find out more
Mortgage deed signed with a Qualified Electronic Signature in the Veyco app
END-TO-END JOURNEY

One System. Not Six Providers.

Firms often onboard a client in one place and verify them somewhere else. Veyco puts ID checks, TA forms, transaction funding and signing into one app, with one sign in.

01Onboarding
→
02ID & AML
→
03Transaction Funding
→
04Transfer of Equity
→
05Tenancy Referencing
→
06QES
THE USUAL WORKFLOW

Onboard in one place, verify in another.

✕
Forms emailed as PDFs and posted back
✕
ID checks in a separate tool and login
✕
The same details typed in again and again
✕
Chasing clients for half-finished packs
WITH VEYCO

Verify and onboard in one journey.

ID checks, TA forms and transaction funding in one app
One flow, clients guided by a simple task list
Previous answers, reused across all forms
Same verified identity from onboarding to signing
SEE IT IN ACTION

The Full Veyco Suite

Watch a client go from activating their account to signing their documents: onboarding, ID & AML, transaction funding and QES, all in one app.

THE DETAILS

A Few Good Questions.

Which case types does onboarding cover?

Sale and purchase cases today, with remortgage coming soon. Sellers complete the client questionnaire and TA6, TA7 and TA10. Buyers complete the client questionnaire and transaction funding. Every case ends with secure document signing.

What is the HMLR ownership check?

On sale and remortgage cases, Veyco pings HM Land Registry once your client passes the ID check, pulls the official copies and checks ownership automatically.

Can we use our own questionnaires?

Yes. Create and modify questionnaires to match your firm’s process, including mortgage statement uploads.

What does the AI ask clients about their funds?

When Open Banking or HMRC data raises a flag, such as a £50,000 cash deposit, AI asks the client supplementary follow-up questions.

What if a client isn’t eligible for QES?

QES needs a compliant ID, such as a UK passport. If a client’s ID doesn’t qualify, they’re given the deed to sign by hand instead.

How do results get back to us?

Straight into your firm’s systems by API, as a populated Risk Report and as populated TA forms ready to submit.

What happens with joint sellers?

Form content is shared, but each seller reviews and signs individually. Any change after signing sends the form back for review.

Does Ella give legal advice?

No. Ella helps clients understand and answer the questions on a form. Legal advice still comes from your firm.

End-to-End Digital
Conveyancing Technology.

One invite, one app, one process. See the full client journey, from dashboard to signed deed, working together in one app.

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Speak with Ella
our AI Support Agent

Ella can assist you with any support or account based enquiries you may have. Simply dial the number below and start talking, it’s that simple.

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Ella

Support Agent

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